Many organisations now have to ensure their IT systems run 24/7 either due to customer or supplier requirements and the fact that many businesses operate globally with workers in different time zones.
Dunblue is able to offer out of hours critical support so if something goes wrong we can deal with the initial first line calls and either resolve the problem or escalate it to the relevant 3rd party in the case that the system or service is being provided by an external supplier.
In most cases we are able to diagnose and fix the problem during the out of hours period without having to call in internal members of staff.
Dunblue prides itself on its ability to work with 3rd parties and manage all problems and suppliers during a system outage so that there is a single point of contact for everyone involved. We can then report the status of any faults and provide an impartial view to the client.
